Update – 31/07/26 – Manage My Booking has had a bit of a design “glow up” – all of the previous functionality is still there but in a much more modern format!
Have you tried our “Manage My Booking” service yet? It’s easy to manage your booking online – whether you originally booked online or not. All you need is your booking reference number and email address to log on using the link in the top menu bar on our website.
You can then :
- Print/Reprint/download your Booking Confirmation and other Booking documentation (including your full itinerary and any Parking Permits purchased – when available – usually 7 to 14 days before departure date)
- Add Emergenct Contact Details and any Dietary or Mobility requirements
- Update Advanced Passenger Information / Passport Details (if applicable – mostly for short breaks and European Trips)
- Pay any balance(s) outstanding
- Advise us of any special requests (e.g. coach seating preference, notify us of a special occasion, change a name on a booking, change a pickup point etc.)
For more complex requests that may not be available for self-service (e.g. add an additional person or make a cancellation request), you can still submit these details through the Contact Us section in Manage My Booking and we’ll call you back as soon as possible.
Of course, our team are available on 01603 868680 (Mon-Fri 10am – 4pm) to assist as well, but this option helps keep our phone lines free and costs down and is available 24×7!