Frequently Asked Questions

Day trips – Any cancellation made by a customer after 24 hrs of booking for whatever reason will only be refunded should the booking be resold. IC Travel reserve the right to charge a 10% (Min £10) administration fee.

Short Breaks – please see the scale of cancellation charges in our Terms & Conditions.

Cancellations by IC Travel or a promoter – If a day trip, short break or event is cancelled or rearranged by IC Travel or a promoter then a customer has the option of a refund/credit or to attend the rearranged date. If agreeing to the rearranged date then our normal cancellation terms apply after 28 days of advice of the rearranged date.

Our seats are purchased many months in advance and are grouped by the theatre at the time of purchase.  This may give us a number of block of varying numbers.

Our priority is to sit families and groups together and whilst we can make note of requests at the time of booking, we cannot guarantee to fulfil these.

Whilst you will have an allocated seat on the coach when joining it for your trip, we don’t allocate seats at the time of booking to meet medical or mobility needs, having to split families, and to make best use of all of the seats available which helps keep our prices down.

However we can note requests at the time of booking and deal with on a first-come first-served basis wherever possible when we produce the seating plan.

Travel insurance is generally not included in our trips (unless specifically stated) but is recommended, even for UK trips.

It is each travellers own responsibility to have suitable cover in place.

IC Travel do not offer travel insurance.

If you have an annual travel policy you may well find that this includes UK trip cover – please check your policy.

Where travel insurance is mandatory (mostly overseas trips) this will be stated in the individual trip details

For trips longer than one day we recommend that customers arrange to be dropped off and picked up regardless of the coach pickup point selected.

For day trips it is the customers responsibility to arrange parking at the various pick-up points offered. If necessary, please contact us for more information.

In all cases parking is at the customers own risk, vehicles should be secured and valuables removed. Please, however, note the following:

Taverham

• Village Hall – please park at the far end of the car park near the field to avoid inconvenience to other Village Hall users. Overnight parking is not available at Taverham Village Hall.

Thickthorn

• Park & Ride – Konnect Bus who operate Thickthorn Park & Ride have declined to allow our customers to park at the location.
• Other car parks – Parking in any other location at Thickthorn is at your own risk.

Longwater

• Sainsbury car park – The car park advises there is a 3hr limit.  The manager advises the car park is not owned by Sainsburys but a car park company.
• Shared car park – The Range, Pizza Hut, Marks & Spencer, etc. There is a strict 3-hour time limit managed by ANPR cameras.

Attleborough

• Queens Square car park – a 3-hour maximum time limit (Monday to Saturday) was introduced in January 2022.

In the first instance, please visit our online Manage my Booking service.

You only need your booking reference and the email address used when originally booking to log on.

If you cannot achieve what you want to there, then please Contact Us

Please visit our “How to Book” page – click here

Any admission tickets are issued to individuals on the day of excursion.

Day Trips – Full details of the arrangements for each trip will be advised to customers around a week before departure by email (or post if we don’t have an email address for you).

Short Breaks – Full details of the arrangements for each trip will be advised to customers around two weeks before departure by email (or post if we don’t have an email address for you).

It is the customer’s responsibility to ensure they have received confirmed details. Please check final details carefully as pickup points or times may have changed since your original booking.

Final invoices and Itineraries are also available via our Manage My Booking service at the same times as detailed above. You only need your booking reference and the email address used for the original booking to log on.

All of our vehicles have limited luggage space so, unless otherwise stated in individual trip details we generally allow for :

• 1 medium suitcase per person or 1 large suitcase between two people
• 1 hand luggage bag each

Larger mobility aids such as scooters which may need additional assistance to be loaded/unloaded can only be carried at the drivers discretion – please contact us in advance should you have specific mobility needs.

Reduced prices are offered on some trips, usually close to the departure date. Generally these are either returns being resold on behalf of a customer who has cancelled, or surplus places where tickets have had to be purchased in advance by us and a trip has not sold out.

These reductions are a standard business “on sale” practice and cannot be retrospectively applied to higher-priced  bookings made prior to any published price reduction date and time.

Our attachments are sent as standard Adobe .pdf (portable document format) files.

Most modern devices will open these automatically when clicked on.

However, if you have difficulty please install the following (free) Adobe Reader software/app :

• Windows PC’s (desktops and laptops) – https://get.adobe.com/uk/reader/
• Apple Mac/MacOS devices (Apple Mac and MacBooks) – https://helpx.adobe.com/uk/acrobat/kb/install-reader-dc-mac-os.html
• Apple/iOS devices (iPhones and iPads) –
• Android Devices (Phones and Tablets)  –

We can usually accommodate smaller mobility aids, ranging from walking sticks to the smaller, fold-up frames and walkers, etc. However, we are limited by overall luggage capacity which varies by vehicle and trip type (for example, short breaks where everyone has luggage to bring).

We therefore request that you make us aware of any additional mobility equipment that you would like to bring when booking, either by mentioning this to our staff if booking by telephone or in person at the office, or by completing the “special requests” box when booking online.

If needs change, please call us or submit a request using the “manage my booking” link on our website.

We’ll do our best, but we cannot guarantee space for anything but the smallest mobility aids.

For mobility scooters (and especially those requiring heavy lifting or any dismantling and reassembly, for which our drivers and hosts aren’t trained) these can only be carried by prior agreement. It may be easier for you to check directly with the venue/destination as to whether these are available for hire on arrival.

Making a request for carriage of mobility aids should not be assumed as being our agreement unless specifically confirmed.

All passengers should be able to embark and disembark the vehicle without assistance from the driver.

We aim to offer the same high standard of service to all customers including the disabled. Wherever possible, we will accommodate disabled people, although we are limited in the assistance we can provide. Please notify us of any disability at the time of booking.

All passengers should be able to embark and disembark the vehicle without assistance from the driver.

In most cases we suggest you contacting a venue directly concerning any queries you have about the venue itself – website links to most of our destinations and venues can be found in the details for each trip.

We publish the drop off and pick up points for each trip in advance and whilst it may seem straightforward to drop off and pick up at additional points along the journey we are unable to offer this.

Each stop adds time to the overall trip and may impact legal driving hours and delay subsequent stops.

Also we risk being seen as favouring some customers over others if we agree to some requests and not others!

Where advertised, and unless specified differently for an individual trip (e.g. where the child ticket price for a show or venue differs) children’s fares apply between the ages of 3 and 14. All children must be accompanied by a full fare-paying adult.

Please check each trip for suitability for children.

Where child prices are shown as equivalent to adult pricing (for example, theatre shows) there are no child price reductions for that particular trip.

Some of our (more family-oriented) trips may show Infant pricing and age ranges. These are generally only available where Infants are permitted into the attraction being visited and for free (and the attraction is suitable for younger age ranges).

There is a charge for these places which reflects the need for a coach seat to be provided – we recommend and request that Infants and younger children meet the same child restraint requirements (child seat, booster seat, etc. depending on age, height, weight) as they would in a domestic car.

Some of our trips are suitable for children and infants. All of our vehicles are fitted with 3-point seat belts (but not ISOFIX anchors). If possible, please bring a car seat or booster cushion suitable for your infant/child’s age and/or height.

Further information regarding the law and other regulations for this can be found here :

https://www.childcarseats.org.uk/the-law/other-vehicles-buses-coaches-and-minibuses/

These can be found on our website Terms & Conditions page.

Whilst we try to allocate coaches from our fleet based on our initial estimate for each trip, and the coach allocated at that point will show on your initial booking invoice, on occasions it is necessary for us to change vehicles for any number of reasons and at any time. These can include :

• More or less tickets sold for the trip than originally intended
• Unavailability of a particular vehicle due to breakdown, overrun of previous trip, etc.

We reserve the right to change or substitute vehicles as necessary to maintain our pricing and quality standards.

All of our vehicles are of a similar standard (with free wifi, USB charge points, etc.) although we do accept that smaller vehicles may not have on-board emergency toilet facilities. In such cases, comfort breaks may be arranged more frequently than for larger vehicles. The coach allocated will be reconfirmed in your final details, sent around 7 days before departure for day trips, or around 14 days before departure for short breaks, but could still be subject to change.

As always, we will make our best endeavours to fulfil any seating preferences given on booking, subject to any constraints necessary by the final vehicle allocation.

Due to legal factors around driving hours and rest breaks, drivers are allocated near to the trip date depending upon their working hours on and around the date of the trip.

We cannot therefore guarantee in advance a specific driver will be used. All drivers are either directors of our sister company ICT Coaches Ltd or are selected to work on our excursions to our required standards.

Trips can be removed from the website a day or two before departure date. This gives us time to undertake all of the admin needed before we set off. Your trip hasn’t been cancelled (unless we’ve specifically contacted you)!

In general, our trip pricing where hotel rooms are included is shown per person, but based on two persons sharing a double or twin room. If single/single occupancy rooms are available these will be shown separately including any supplement payable.

On some trips, different room grades may be available and any additional, optional supplements (e.g. sea view room) will be shown and can be selected at booking.

Reduced prices are offered on some trips, usually close to the departure date. Generally these are either returns being resold on behalf of a customer who has cancelled, or surplus places where tickets have had to be purchased in advance by us and a trip has not sold out.

These reductions are a standard business “on sale” practice and cannot be retrospectively applied to higher-priced  bookings made prior to any published price reduction date and time.

Where advertised, and unless specified differently for an individual trip (e.g. where the child ticket price for a show or venue differs) children’s fares apply between the ages of 3 and 14. All children must be accompanied by a full fare-paying adult.

Please check each trip for suitability for children.

Where child prices are shown as equivalent to adult pricing (for example, theatre shows) there are no child price reductions for that particular trip.

Some of our (more family-oriented) trips may show Infant pricing and age ranges. These are generally only available where Infants are permitted into the attraction being visited and for free (and the attraction is suitable for younger age ranges).

There is a charge for these places which reflects the need for a coach seat to be provided – we recommend and request that Infants and younger children meet the same child restraint requirements (child seat, booster seat, etc. depending on age, height, weight) as they would in a domestic car.

Animals are not permitted – guide dogs or hearing dogs excepted on UK trips only.

With the exception of shorter local trips we offer hot and cold drinks on our 53 seater coach and cold drinks on our smaller coaches.

Most trips will have an IC Travel courier as well as the driver.

Customers are welcomed to bring their own refreshments on the coach with the exception of hot food.

The consumption of alcohol is not permitted on any of our vehicles.

Our seats are purchased many months in advance and are grouped by the theatre at the time of purchase.  This may give us a number of block of varying numbers.

Our priority is to sit families and groups together and whilst we can make note of requests at the time of booking, we cannot guarantee to fulfil these.

Whilst you will have an allocated seat on the coach when joining it for your trip, we don’t allocate seats at the time of booking to meet medical or mobility needs, having to split families, and to make best use of all of the seats available which helps keep our prices down.

However we can note requests at the time of booking and deal with on a first-come first-served basis wherever possible when we produce the seating plan.

Travel insurance is generally not included in our trips (unless specifically stated) but is recommended, even for UK trips.

It is each travellers own responsibility to have suitable cover in place.

IC Travel do not offer travel insurance.

If you have an annual travel policy you may well find that this includes UK trip cover – please check your policy.

Where travel insurance is mandatory (mostly overseas trips) this will be stated in the individual trip details

For trips longer than one day we recommend that customers arrange to be dropped off and picked up regardless of the coach pickup point selected.

For day trips it is the customers responsibility to arrange parking at the various pick-up points offered. If necessary, please contact us for more information.

In all cases parking is at the customers own risk, vehicles should be secured and valuables removed. Please, however, note the following:

Taverham

• Village Hall – please park at the far end of the car park near the field to avoid inconvenience to other Village Hall users. Overnight parking is not available at Taverham Village Hall.

Thickthorn

• Park & Ride – Konnect Bus who operate Thickthorn Park & Ride have declined to allow our customers to park at the location.
• Other car parks – Parking in any other location at Thickthorn is at your own risk.

Longwater

• Sainsbury car park – The car park advises there is a 3hr limit.  The manager advises the car park is not owned by Sainsburys but a car park company.
• Shared car park – The Range, Pizza Hut, Marks & Spencer, etc. There is a strict 3-hour time limit managed by ANPR cameras.

Attleborough

• Queens Square car park – a 3-hour maximum time limit (Monday to Saturday) was introduced in January 2022.

We have never yet had this issue. 

All of our coaches are maintained to the highest level by main dealers and for trips such as theatre shows, where time is critical, we allow a wide margin of additional time to allow for most situations. As an example we plan to arrive for theatre trips 2 ½ hours before the show starts to allow time for food etc.

There is, of course, always the risk that circumstances mean a late arrival and in such cases no refund is due.

There are also risks, e.g. heavy snow, that means it is deemed dangerous to travel.  This may mean that an event, e.g. a London show, still takes place but localised weather means travel is dangerous.

In such cases, the advice of professionals (eg. Police) is sought and if it is considered that customer safety is at risk then then the trip will be cancelled.  In such cases admission tickets are not refundable but a credit for the travel will be issued.  Please see our full terms and conditions.

Any admission tickets are issued to individuals on the day of excursion.

Day Trips – Full details of the arrangements for each trip will be advised to customers around a week before departure by email (or post if we don’t have an email address for you).

Short Breaks – Full details of the arrangements for each trip will be advised to customers around two weeks before departure by email (or post if we don’t have an email address for you).

It is the customer’s responsibility to ensure they have received confirmed details. Please check final details carefully as pickup points or times may have changed since your original booking.

Final invoices and Itineraries are also available via our Manage My Booking service at the same times as detailed above. You only need your booking reference and the email address used for the original booking to log on.

Coaches leave via Sandy Lane in Taverham and, dependent upon route, venue and demand, pick-ups are arranged from locations including Drayton, Costessey, Thickthorn then Wymondham, Attleborough and Thetford for trips heading South or Dereham for trips heading North. 

Some local trips (e.g. Blickling Hall events) start at Wymondham and our route runs in the reverse order via Taverham with additional pick up points in Hellesdon and Aylsham.

Comfort and refreshment breaks are included within the trip (unless it’s a short journey!) and toilets are present on most coaches. On longer trips, refreshments will be available on the coach.

Departures are normally at around 8am from Taverham for London trips and earlier for further afield, but please see the trip page for any individual trip for an outline itinerary before booking and then your personalised itinerary/joining instructions for specific times for each individual trip.

All of our vehicles have limited luggage space so, unless otherwise stated in individual trip details we generally allow for :

• 1 medium suitcase per person or 1 large suitcase between two people
• 1 hand luggage bag each

Larger mobility aids such as scooters which may need additional assistance to be loaded/unloaded can only be carried at the drivers discretion – please contact us in advance should you have specific mobility needs.

It is the customers responsibility to ensure they allow enough time to meet the coach at the time stated. The itinerary is worked on this basis and we cannot guarantee to wait for customers running late. By doing so this can impact the times of subsequent pick ups and may jeopardise arriving on time at the venue.

We can usually accommodate smaller mobility aids, ranging from walking sticks to the smaller, fold-up frames and walkers, etc. However, we are limited by overall luggage capacity which varies by vehicle and trip type (for example, short breaks where everyone has luggage to bring).

We therefore request that you make us aware of any additional mobility equipment that you would like to bring when booking, either by mentioning this to our staff if booking by telephone or in person at the office, or by completing the “special requests” box when booking online.

If needs change, please call us or submit a request using the “manage my booking” link on our website.

We’ll do our best, but we cannot guarantee space for anything but the smallest mobility aids.

For mobility scooters (and especially those requiring heavy lifting or any dismantling and reassembly, for which our drivers and hosts aren’t trained) these can only be carried by prior agreement. It may be easier for you to check directly with the venue/destination as to whether these are available for hire on arrival.

Making a request for carriage of mobility aids should not be assumed as being our agreement unless specifically confirmed.

All passengers should be able to embark and disembark the vehicle without assistance from the driver.

No – the consumption of alcohol is not permitted on the coach and for the comfort and safety of all passengers and driver, passengers must be considered fit to travel.

The driver reserves the right to refuse travel should they consider any passenger be unfit to do so and in such cases the passenger(s) will have to make alternative travel arrangements.

Our larger coaches have toilets on board. Our 16 seater and smaller do not have a toilet, but being a smaller coach we can use facilities as needed en-route.

All trips over 2 ½ hours have a comfort break each way.

We publish the drop off and pick up points for each trip in advance and whilst it may seem straightforward to drop off and pick up at additional points along the journey we are unable to offer this.

Each stop adds time to the overall trip and may impact legal driving hours and delay subsequent stops.

Also we risk being seen as favouring some customers over others if we agree to some requests and not others!

Please see our dedicated COVID-19 page which can be found by clicking here

Some of our trips are suitable for children and infants. All of our vehicles are fitted with 3-point seat belts (but not ISOFIX anchors). If possible, please bring a car seat or booster cushion suitable for your infant/child’s age and/or height.

Further information regarding the law and other regulations for this can be found here :

https://www.childcarseats.org.uk/the-law/other-vehicles-buses-coaches-and-minibuses/

Local pickup availability varies by trip and route – please see the “Local Pickups” tab on any trip for an availability list for that trip. Clicking on any pickup point will open a Google map showing the location. Please also see the “Do you arrange parking?”  FAQ for notes regarding parking restrictions at some pickup points.

These can be found on our website Terms & Conditions page.

Whilst we try to allocate coaches from our fleet based on our initial estimate for each trip, and the coach allocated at that point will show on your initial booking invoice, on occasions it is necessary for us to change vehicles for any number of reasons and at any time. These can include :

• More or less tickets sold for the trip than originally intended
• Unavailability of a particular vehicle due to breakdown, overrun of previous trip, etc.

We reserve the right to change or substitute vehicles as necessary to maintain our pricing and quality standards.

All of our vehicles are of a similar standard (with free wifi, USB charge points, etc.) although we do accept that smaller vehicles may not have on-board emergency toilet facilities. In such cases, comfort breaks may be arranged more frequently than for larger vehicles. The coach allocated will be reconfirmed in your final details, sent around 7 days before departure for day trips, or around 14 days before departure for short breaks, but could still be subject to change.

As always, we will make our best endeavours to fulfil any seating preferences given on booking, subject to any constraints necessary by the final vehicle allocation.

Due to legal factors around driving hours and rest breaks, drivers are allocated near to the trip date depending upon their working hours on and around the date of the trip.

We cannot therefore guarantee in advance a specific driver will be used. All drivers are either directors of our sister company ICT Coaches Ltd or are selected to work on our excursions to our required standards.

Trips can be removed from the website a day or two before departure date. This gives us time to undertake all of the admin needed before we set off. Your trip hasn’t been cancelled (unless we’ve specifically contacted you)!

Our attachments are sent as standard Adobe .pdf (portable document format) files.

Most modern devices will open these automatically when clicked on.

However, if you have difficulty please install the following (free) Adobe Reader software/app :

• Windows PC’s (desktops and laptops) – https://get.adobe.com/uk/reader/
• Apple Mac/MacOS devices (Apple Mac and MacBooks) – https://helpx.adobe.com/uk/acrobat/kb/install-reader-dc-mac-os.html
• Apple/iOS devices (iPhones and iPads) –
• Android Devices (Phones and Tablets)  –

These can be found on our website Terms & Conditions page.

These can be found on our website Privacy Policy page.

Videos linked from our video gallery sections on each trip are links to publicly-available content on services such as YouTube and Vimeo or the venue or show’s own website, such as could be found using a simple web search. These are viewed by us before linking and are provided as a courtesy, but the company cannot be held responsible for any content that is subsequently changed or deleted.

Image content is drawn from licence-free or creative commons licenced sources such as Wikipedia and Pexels (with attributions embedded in each image to meet any creative commons licence, etc.) or from the trip venue, attraction, show, artist or online marketing sources relating to the trip.

We strive to maintain the copyright of image owners where applicable – if we have inadvertently used a copyright image that you own please contact us with full details of the image name, description and page(s) it appears on and we will address any issue immediately.