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Booking (14)

Day trips – Any cancellation made by a customer after 24 hrs of booking for whatever reason will only be refunded should the booking be resold. IC Travel reserve the right to charge a 2% (Min £5) administration fee.

Short Breaks – please see the scale of cancellation charges in our Terms & Conditions.

Cancellations by IC Travel or a promoter – If a day trip, short break or event is cancelled or rearranged by IC Travel or a promoter then a customer has the option of a refund/credit or to attend the rearranged date. If agreeing to the rearranged date then our normal cancellation terms apply after 28 days of advice of the rearranged date.

Our seats are purchased many months in advance and are grouped by the theatre at the time of purchase.  This may give us a number of block of varying numbers.

Our priority is to sit families and groups together and whilst we can make note of requests at the time of booking, we cannot guarantee to fulfil these.

Whilst you will have an allocated seat on the coach when joining it for your trip, we don’t allocate seats at the time of booking to meet medical or mobility needs, having to split families, and to make best use of all of the seats available which helps keep our prices down.

However we can note requests at the time of booking and deal with on a first-come first-served basis wherever possible when we produce the seating plan.

Travel insurance is generally not included in our trips (unless specifically stated) but is recommended, even for UK trips.

It is each travellers own responsibility to have suitable cover in place.

IC Travel do not offer travel insurance.

If you have an annual travel policy you may well find that this includes UK trip cover – please check your policy.

Where travel insurance is mandatory (mostly overseas trips) this will be stated in the individual trip details

It is the customers responsibility to arrange parking at the various pick-up points offered. If necessary, please contact us for more information.

In all cases parking is at the customers own risk, vehicles should be secured and valuables removed. Please, however, note the following:

Taverham

  • Village Hall – please park at the far end of the car park near the field to avoid inconvenience to other Village Hall users.

Thickthorn

  • Park & Ride – Konnect Bus who operate Thickthorn Park & Ride  have declined to allow our customers to park at the location.
  • Other car parks – Parking in any other location at Thickthorn is at your own risk.

Longwater

  • Sainsbury car park – The car park advises there is a 3hr limit.  The manager advises the car park is not owned by Sainsburys but a Car park company.
  • Shared car park – The Range, Pizza Hut, Marks & Spencer, etc. There is a strict 3-hour time limit managed by ANPR cameras.

Attleborough

  • Queens Square car park – a 3-hour maximum time limit (Monday to Saturday) was introduced in January 2022.

In the first instance, please visit our online Manage my Booking service.

You only need your booking reference and the email address used when originally booking to log on.

If you cannot achieve what you want to there, then please Contact Us

Please visit our “How to Book” page – click here

Any admission tickets are issued to individuals on the day of excursion.

Day Trips – Full details of the arrangements for each trip will be advised to customers around a week before departure by email (or post if we don’t have an email address for you).

Short Breaks – Full details of the arrangements for each trip will be advised to customers around two weeks before departure by email (or post if we don’t have an email address for you).

It is the customer’s responsibility to ensure they have received confirmed details. Please check final details carefully as pickup points or times may have changed since your original booking.

Final invoices and Itineraries are also available via our Manage My Booking service at the same times as detailed above. You only need your booking reference and the email address used for the original booking to log on.

We aim to offer the same high standard of service to all customers including the disabled. Wherever possible, we will accommodate disabled people, although we are limited in the assistance we can provide. Please notify us of any disability at the time of booking.

In most cases we suggest you contacting a venue directly concerning any queries you have about the venue itself – website links to most of our destinations and venues can be found in the details for each trip.

We publish the drop off and pick up points for each trip in advance and whilst it may seem straightforward to drop off and pick up at additional points along the journey we are unable to offer this.

Each stop adds time to the overall trip and may impact legal driving hours and delay subsequent stops.

Also we risk being seen as favouring some customers over others if we agree to some requests and not others!

Where advertised, and unless specified differently for an individual trip (e.g. where the child ticket price for a show or venue differs) children’s fares apply between the ages of 3 and 14. All children must be accompanied by a full fare-paying adult.

Please check each trip for suitability for children.

Where child prices are shown as equivalent to adult pricing (for example, theatre shows) there are no child price reductions for that particular trip.

Some of our (more family-oriented) trips may show Infant pricing and age ranges. These are generally only available where Infants are permitted into the attraction being visited and for free (and the attraction is suitable for younger age ranges).

There is a charge for these places which reflects the need for a coach seat to be provided – we recommend and request that Infants and younger children meet the same child restraint requirements (child seat, booster seat, etc. depending on age, height, weight) as they would in a domestic car.

 

These can be found on our website Terms & Conditions page.

Due to legal factors around driving hours and rest breaks, drivers are allocated near to the trip date depending upon their working hours on and around the date of the trip.

We cannot therefore guarantee in advance a specific driver will be used. All drivers are either directors of our sister company ICT Coaches Ltd or are selected to work on our excursions to our required standards.

Trips can be removed from the website a day or two before departure date. This gives us time to undertake all of the admin needed before we set off. Your trip hasn’t been cancelled (unless we’ve specifically contacted you)!

Pricing (2)

In general, our trip pricing where hotel rooms are included is shown per person, but based on two persons sharing a double or twin room. If single rooms are available these will be shown separately including any supplement payable.

On some trips, different room grades may be available and any additional, optional supplements (e.g. sea view room) will be shown and can be selected at booking.

Where advertised, and unless specified differently for an individual trip (e.g. where the child ticket price for a show or venue differs) children’s fares apply between the ages of 3 and 14. All children must be accompanied by a full fare-paying adult.

Please check each trip for suitability for children.

Where child prices are shown as equivalent to adult pricing (for example, theatre shows) there are no child price reductions for that particular trip.

Some of our (more family-oriented) trips may show Infant pricing and age ranges. These are generally only available where Infants are permitted into the attraction being visited and for free (and the attraction is suitable for younger age ranges).

There is a charge for these places which reflects the need for a coach seat to be provided – we recommend and request that Infants and younger children meet the same child restraint requirements (child seat, booster seat, etc. depending on age, height, weight) as they would in a domestic car.

 

Travel (17)

Animals are not permitted – guide dogs or hearing dogs excepted on UK trips only.

With the exception of shorter local trips we offer hot and cold drinks on our 53 seater coach and cold drinks on our smaller coaches.

Most trips will have an IC Travel courier as well as the driver.

Customers are welcomed to bring their own refreshments on the coach with the exception of hot food.

Alcohol is consumed at the discretion of the driver and with the consideration of all passengers comfort paramount.

Our seats are purchased many months in advance and are grouped by the theatre at the time of purchase.  This may give us a number of block of varying numbers.

Our priority is to sit families and groups together and whilst we can make note of requests at the time of booking, we cannot guarantee to fulfil these.

Whilst you will have an allocated seat on the coach when joining it for your trip, we don’t allocate seats at the time of booking to meet medical or mobility needs, having to split families, and to make best use of all of the seats available which helps keep our prices down.

However we can note requests at the time of booking and deal with on a first-come first-served basis wherever possible when we produce the seating plan.

Travel insurance is generally not included in our trips (unless specifically stated) but is recommended, even for UK trips.

It is each travellers own responsibility to have suitable cover in place.

IC Travel do not offer travel insurance.

If you have an annual travel policy you may well find that this includes UK trip cover – please check your policy.

Where travel insurance is mandatory (mostly overseas trips) this will be stated in the individual trip details

It is the customers responsibility to arrange parking at the various pick-up points offered. If necessary, please contact us for more information.

In all cases parking is at the customers own risk, vehicles should be secured and valuables removed. Please, however, note the following:

Taverham

  • Village Hall – please park at the far end of the car park near the field to avoid inconvenience to other Village Hall users.

Thickthorn

  • Park & Ride – Konnect Bus who operate Thickthorn Park & Ride  have declined to allow our customers to park at the location.
  • Other car parks – Parking in any other location at Thickthorn is at your own risk.

Longwater

  • Sainsbury car park – The car park advises there is a 3hr limit.  The manager advises the car park is not owned by Sainsburys but a Car park company.
  • Shared car park – The Range, Pizza Hut, Marks & Spencer, etc. There is a strict 3-hour time limit managed by ANPR cameras.

Attleborough

  • Queens Square car park – a 3-hour maximum time limit (Monday to Saturday) was introduced in January 2022.

We have never yet had this issue. 

All of our coaches are maintained to the highest level by main dealers and for trips such as theatre shows, where time is critical, we allow a wide margin of additional time to allow for most situations. As an example we plan to arrive for theatre trips 2 ½ hours before the show starts to allow time for food etc.

There is, of course, always the risk that circumstances mean a late arrival and in such cases no refund is due.

There are also risks, e.g. heavy snow, that means it is deemed dangerous to travel.  This may mean that an event, e.g. a London show, still takes place but localised weather means travel is dangerous.

In such cases, the advice of professionals (eg. Police) is sought and if it is considered that customer safety is at risk then then the trip will be cancelled.  In such cases admission tickets are not refundable but a credit for the travel will be issued.  Please see our full terms and conditions.

Any admission tickets are issued to individuals on the day of excursion.

Day Trips – Full details of the arrangements for each trip will be advised to customers around a week before departure by email (or post if we don’t have an email address for you).

Short Breaks – Full details of the arrangements for each trip will be advised to customers around two weeks before departure by email (or post if we don’t have an email address for you).

It is the customer’s responsibility to ensure they have received confirmed details. Please check final details carefully as pickup points or times may have changed since your original booking.

Final invoices and Itineraries are also available via our Manage My Booking service at the same times as detailed above. You only need your booking reference and the email address used for the original booking to log on.

Coaches leave via Sandy Lane in Taverham and, dependent upon route, venue and demand, pick-ups are arranged from locations including Drayton, Costessey, Thickthorn then Wymondham, Attleborough and Thetford for trips heading South or Dereham for trips heading North. 

Some local trips (e.g. Blickling Hall events) start at Wymondham and our route runs in the reverse order via Taverham with additional pick up points in Hellesdon and Aylsham.

Comfort and refreshment breaks are included within the trip (unless it’s a short journey!) and toilets are present on most coaches. On longer trips, refreshments will be available on the coach.

Departures are normally at around 8am from Taverham for London trips and earlier for further afield, but please see the trip page for any individual trip for an outline itinerary before booking and then your personalised itinerary/joining instructions for specific times for each individual trip.

It is the customers responsibility to ensure they allow enough time to meet the coach at the time stated. The itinerary is worked on this basis and we cannot guarantee to wait for customers running late. By doing so this can impact the times of subsequent pick ups and may jeopardise arriving on time at the venue.

Our larger coaches have toilets on board. Our 16 seater and smaller do not have a toilet, but being a smaller coach we can use facilities as needed en-route.

All trips over 2 ½ hours have a comfort break each way.

We publish the drop off and pick up points for each trip in advance and whilst it may seem straightforward to drop off and pick up at additional points along the journey we are unable to offer this.

Each stop adds time to the overall trip and may impact legal driving hours and delay subsequent stops.

Also we risk being seen as favouring some customers over others if we agree to some requests and not others!

Please see our dedicated COVID-19 page which can be found by clicking here

Local pickup availability varies by trip and route – please see the “Local Pickups” tab on any trip for an availability list for that trip. Clicking on any pickup point will open a Google map showing the location. Please also see the “Do you arrange parking?”  FAQ for notes regarding parking restrictions at some pickup points.

These can be found on our website Terms & Conditions page.

Due to legal factors around driving hours and rest breaks, drivers are allocated near to the trip date depending upon their working hours on and around the date of the trip.

We cannot therefore guarantee in advance a specific driver will be used. All drivers are either directors of our sister company ICT Coaches Ltd or are selected to work on our excursions to our required standards.

Trips can be removed from the website a day or two before departure date. This gives us time to undertake all of the admin needed before we set off. Your trip hasn’t been cancelled (unless we’ve specifically contacted you)!

Website (3)

These can be found on our website Terms & Conditions page.

These can be found on our website Privacy Policy page.

Videos linked from our video gallery sections on each trip are links to publicly-available content on services such as YouTube and Vimeo or the venue or show’s own website, such as could be found using a simple web search. These are viewed by us before linking and are provided as a courtesy, but the company cannot be held responsible for any content that is subsequently changed or deleted.

Image content is drawn from licence-free or creative commons licenced sources such as Wikipedia and Pexels (with attributions embedded in each image to meet any creative commons licence, etc.) or from the trip venue, attraction, show, artist or online marketing sources relating to the trip.

We strive to maintain the copyright of image owners where applicable – if we have inadvertently used a copyright image that you own please contact us with full details of the image name, description and page(s) it appears on and we will address any issue immediately.

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