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FAQ Category: Booking
Booking
I booked my trip at full price and it was subsequently reduced – can I claim the difference back?
Reduced prices are offered on some trips, usually close to the departure date. Generally these are either returns being resold on behalf of a customer who has cancelled, or sometimes a small number of surplus …
What are the safety rules for children travelling on your coaches?
Some of our trips are suitable for children and infants. All of our vehicles are fitted with 3-point seat belts (but not ISOFIX anchors). If possible, please bring a car seat or booster cushion suitable …
I can’t open the attachments to your booking emails – why is this?
Our attachments are sent as standard Adobe .pdf (portable document format) files. Most modern devices will open these automatically when clicked on. However, if you have difficulty please install the following (free) Adobe Reader software/app …
Which coach will be used for my trip – can can this change?
Whilst we try to allocate coaches from our fleet based on our initial estimate for each trip, and the coach allocated at that point will show on your initial booking invoice, on occasions it is …
How much luggage can I bring?
All of our vehicles have limited luggage space so, unless otherwise stated in individual trip details we generally allow for : 1 medium suitcase per person or 1 large suitcase between two people 1 hand …
I have certain mobility requirements – can you accommodate my equipment?
We can usually accommodate smaller mobility aids, ranging from walking sticks to the smaller, fold-up frames and walkers, etc. However, we are limited by overall luggage capacity which varies by vehicle and trip type (for …
What ages qualify for Child and Infant pricing?
Where advertised, and unless specified differently for an individual trip (e.g. where the child ticket price for a show or venue differs) children’s fares apply between the ages of 3 and 14. All children must …
Where can I find your full Terms & Conditions?
These can be found on our website Terms & Conditions page.
Do you arrange parking?
For trips longer than one day we recommend that customers arrange to be dropped off and picked up regardless of the coach pickup point selected. For day trips it is the customers responsibility to arrange …
Who will be driving?
Due to legal factors around driving hours and rest breaks, drivers are allocated near to the trip date depending upon their working hours on and around the date of the trip. We cannot therefore guarantee …
Can I select my seats in the theatre?
Our seats are purchased many months in advance and are grouped by the theatre at the time of purchase. This may give us a number of block of varying numbers. Our priority is to sit …
Can I select my seats on the coach?
Whilst you will have an allocated seat on the coach when joining it for your trip, we don’t usually allocate seats at the time of booking in order to meet medical or mobility needs, to …
The coach passes my house – can I be picked up and dropped off there?
We publish the drop off and pick up points for each trip in advance and whilst it may seem straightforward to drop off and pick up at additional points along the journey we are unable …
Why has my trip disappeared from your website – has it been cancelled?
Trips can be removed from the website a day or two before departure date. This gives us time to undertake all of the admin needed before we set off. Your trip hasn’t been cancelled (unless …
Do I need, or do you provide, travel insurance?
Travel insurance is generally not included in our trips (unless specifically stated) but is recommended, even for UK trips. It is each travellers own responsibility to have suitable cover in place. IC Travel do not …
Can I cancel my booking?
Day trips – Any cancellation made by a customer after 24 hrs of booking for whatever reason will only be refunded should the booking be resold. IC Travel reserve the right to charge a 10% …
How can I make changes to my booking?
In the first instance, please visit our online Manage my Booking service. You only need your booking reference and the email address used when originally booking to log on. If you cannot achieve what you …
I’m disabled – what arrangements can you make for me?
We aim to offer the same high standard of service to all customers including the disabled. Wherever possible, we will accommodate disabled people, although we are limited in the assistance we can provide. Please notify …
How do I get my tickets and itinerary?
Any admission tickets are issued to individuals on the day of excursion. Day Trips – Full details of the arrangements for each trip will be advised to customers around a week before departure by email …
How do I book a trip?
Please visit our “How to Book” page – click here