For travel to the European Schengen Area your passport MUST: From 12 October 2025, the European Union’s (EU) new Entry/Exit system (EES) will begin. When travelling into and out of the Schengen area, for short …
Archives: FAQs
What are the restrictions on taking foodstuffs into the EU?
If you travel to the EU from a non-EU country, you are not allowed to bring any meat or dairy products with you. You can however bring a limited quantity of fruit and vegetables as well as …
I booked my trip at full price and it was subsequently reduced – can I claim the difference back?
Reduced prices are offered on some trips, usually close to the departure date. Generally these are either returns being resold on behalf of a customer who has cancelled, or sometimes a small number of surplus …
What are the safety rules for children travelling on your coaches?
Some of our trips are suitable for children and infants. All of our vehicles are fitted with 3-point seat belts (but not ISOFIX anchors). If possible, please bring a car seat or booster cushion suitable …
I can’t open the attachments to your booking emails – why is this?
Our attachments are sent as standard Adobe .pdf (portable document format) files. Most modern devices will open these automatically when clicked on. However, if you have difficulty please install the following (free) Adobe Reader software/app …
Is alcohol permitted on the coach?
No – the consumption of alcohol is not permitted on the coach and for the comfort and safety of all passengers and driver, passengers must be considered fit to travel. The driver reserves the right …
Which coach will be used for my trip – can can this change?
Whilst we try to allocate coaches from our fleet based on our initial estimate for each trip, and the coach allocated at that point will show on your initial booking invoice, on occasions it is …
How much luggage can I bring?
All of our vehicles have limited luggage space so, unless otherwise stated in individual trip details we generally allow for : 1 medium suitcase per person or 1 large suitcase between two people 1 hand …
I have certain mobility requirements – can you accommodate my equipment?
We can usually accommodate smaller mobility aids, ranging from walking sticks to the smaller, fold-up frames and walkers, etc. However, we are limited by overall luggage capacity which varies by vehicle and trip type (for …
What ages qualify for Child and Infant pricing?
Where advertised, and unless specified differently for an individual trip (e.g. where the child ticket price for a show or venue differs) children’s fares apply between the ages of 3 and 14. All children must …
Where do you source your image and video content?
Videos linked from our video gallery sections on each trip are links to publicly-available content on services such as YouTube and Vimeo or the venue or show’s own website, such as could be found using …
Where can I find your Privacy Policy?
These can be found on our website Privacy Policy page.
Where can I find your full Terms & Conditions?
These can be found on our website Terms & Conditions page.
Do you arrange parking?
For trips longer than one day we recommend that customers arrange to be dropped off and picked up regardless of the coach pickup point selected. For day trips it is the customers responsibility to arrange …
Due to traffic conditions or coach breakdown, we have missed the show. Can I have a refund?
We have never yet had this issue. All of our coaches are maintained to the highest level by main dealers and for trips such as theatre shows, where time is critical, we allow a wide …
Are refreshments available on the coach?
With the exception of shorter local trips we offer hot and cold drinks on our 53 seater coach and cold drinks on our smaller coaches. Most trips will have an IC Travel courier as well …
Who will be driving?
Due to legal factors around driving hours and rest breaks, drivers are allocated near to the trip date depending upon their working hours on and around the date of the trip. We cannot therefore guarantee …
What time do we get back?
We advise an expected return time in the final detailsof each trip. This is based on factors we know at the time but, of course, can vary depending on customers returning to the coach on …
Is there a toilet on the coach?
Our larger coaches have toilets on board. Our 16 seater and smaller do not have a toilet, but being a smaller coach we can use facilities as needed en-route. All trips over 2 ½ hours …
Can I select my seats in the theatre?
Our seats are purchased many months in advance and are grouped by the theatre at the time of purchase. This may give us a number of block of varying numbers. Our priority is to sit …
Can I select my seats on the coach?
Whilst you will have an allocated seat on the coach when joining it for your trip, we don’t usually allocate seats at the time of booking in order to meet medical or mobility needs, to …
The coach passes my house – can I be picked up and dropped off there?
We publish the drop off and pick up points for each trip in advance and whilst it may seem straightforward to drop off and pick up at additional points along the journey we are unable …
I am running late – will the coach wait for me?
It is the customers responsibility to ensure they allow enough time to meet the coach at the time stated. The itinerary is worked on this basis and we cannot guarantee to wait for customers running …
Where are your local pickup points?
Local pickup availability varies by trip and route – please see the “Local Pickups” tab on any trip for an availability list for that trip. Clicking on any pickup point will open a Google map …
Where are your local pickup points?
Why has my trip disappeared from your website – has it been cancelled?
Trips can be removed from the website a day or two before departure date. This gives us time to undertake all of the admin needed before we set off. Your trip hasn’t been cancelled (unless …
Do I need, or do you provide, travel insurance?
Travel insurance is generally not included in our trips (unless specifically stated) but is recommended, even for UK trips. It is each travellers own responsibility to have suitable cover in place. IC Travel do not …
Are pets allowed?
Animals are not permitted – guide dogs or hearing dogs excepted on UK trips only.
Can I cancel my booking?
Day trips – Any cancellation made by a customer after 24 hrs of booking for whatever reason will only be refunded should the booking be resold. IC Travel reserve the right to charge a 10% …
How can I make changes to my booking?
In the first instance, please visit our online Manage my Booking service. You only need your booking reference and the email address used when originally booking to log on. If you cannot achieve what you …
I’m disabled – what arrangements can you make for me?
We aim to offer the same high standard of service to all customers including the disabled. Wherever possible, we will accommodate disabled people, although we are limited in the assistance we can provide. Please notify …
How do I get my tickets and itinerary?
Any admission tickets are issued to individuals on the day of excursion. Day Trips – Full details of the arrangements for each trip will be advised to customers around a week before departure by email …
How do I book a trip?
Please visit our “How to Book” page – click here
How are your prices shown for accommodation?
In general, our trip pricing where hotel rooms are included is shown per person, but based on two persons sharing a double or twin room. If single/single occupancy rooms are available these will be shown …
How does your coach travel operate?
Coaches leave via Sandy Lane in Taverham and, dependent upon route, venue and demand, pick-ups are arranged from locations including Drayton, Costessey, Thickthorn then Wymondham, Attleborough and Thetford for trips heading South or Dereham for …