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Archives: Staff Knowledge Base
Protected: Ad-Hoc – Update Web Bookings
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Protected: 4pm daily – Expire any trip(s) departing “tomorrow”
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Protected: 4pm daily – Mailing Database Deduplication – eMail Address
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Protected: Making a refund, or a credit balance available, after a trip has completed
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Protected: Cancelling an entire trip
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Protected: Changing Pickup Times (open trip with bookings)
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Protected: New Trip Template
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Protected: Bookings received after final details for the trip have been sent
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Protected: Card Payments (Credit or Debit) and Refunds
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Protected: Managing the CR-RESALE trip
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Protected: Tour Packs – Preparation
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Protected: Reports – Advance Notification Functionality
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Protected: Special Requests and Target Codes
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Protected: Short Breaks booked within 90 days of departure
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Protected: Booking Status Categories
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Protected: Individual and Bulk eMailing – Bookings
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Protected: Trips – Changing Coaches
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Protected: Booking Admin Reports
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Protected: Sending out final details/joining instructions
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Protected: Trip Profit Report
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Protected: Allocations (trip availability)
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Protected: Gift Vouchers – Sales to Customers and Redemptions
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Protected: Booking Cancellations – Day Trips and Short Breaks
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Protected: Credit Balances – use as payment towards new bookings or refunds of these balances
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Protected: noemail@ictravel.co.uk
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Protected: Making a New Booking
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Protected: Brochure Requests – Future Issues Only [Deprecated]
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Protected: Brochure Requests – Send now
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eMail Setup
We now have two mailboxes that need to be monitored on a shared basis. These are : bookings@ictravel.co.uk – this is the “catch all” mailbox for all IC Travel incoming mail – the old email …
Brochure Requests – Daily Mailing
As of June 2025 printed brochures have been discontinued – a trips list document will be maintained by Ian and the lates copy of this should be sent. This task should be completed at the …