We can usually accommodate smaller mobility aids, ranging from walking sticks to the smaller, fold-up frames and walkers, etc. However, we are limited by overall luggage capacity which varies by vehicle and trip type (for example, short breaks where everyone has luggage to bring).
We therefore request that you make us aware of any additional mobility equipment that you would like to bring when booking, either by mentioning this to our staff if booking by telephone or in person at the office, or by completing the “special requests” box when booking online.
If needs change, please call us or submit a request using the “manage my booking” link on our website.
We’ll do our best, but we cannot guarantee space for anything but the smallest mobility aids.
For mobility scooters (and especially those requiring heavy lifting or any dismantling and reassembly, for which our drivers and hosts aren’t trained) these can only be carried by prior agreement. It may be easier for you to check directly with the venue/destination as to whether these are available for hire on arrival.
Making a request for carriage of mobility aids should not be assumed as being our agreement unless specifically confirmed.
All passengers should be able to embark and disembark the vehicle without assistance from the driver.